Who this is for
This page explains how to delete data held by FLOVA One for the FLOVA POS, FLOVA Kitchen and FLOVA Admin apps. FLOVA is used by shops: the shop owner's account holds the shop's data, so the owner makes the request.
Step 1: Send a request
The shop owner messages FLOVA support on Telegram at @flovaone (t.me/flovaone) or emails flova.ecosystem@gmail.com. Include the Shop Code and the email of the owner account, and say that you want the data deleted.
Step 2: We confirm it is the owner
We check that the request comes from the owner of that shop before anything is deleted. We may ask you to reply from the owner account's email.
Step 3: We delete the data
We delete the data within 30 days and reply when it is done. The shop's apps stop working once the account is deleted.
What is deleted
The owner account and its shops; the menu, prices and settings; all orders and payment records; customer phone numbers and delivery notes; and the shop's devices, Shop Code and PINs.
What may be kept
Only records the law requires us to keep, such as billing records, and only for as long as the law requires.
Customers of a shop
If a shop entered your phone number, you can ask that shop to remove it, or contact us with the shop's name and your number and we will remove it.